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Business Manager

2 months ago

Cardiff, Cardiff, United Kingdom Trinny London Full time

About Trinny London

We're a fast-growing beauty brand that's changing the face of makeup and demystifying skincare. Founded in 2017 by Trinny Woodall, we're passionate about giving our customers the tools they need to be their best every day.

The Role

We're looking for a talented Business Manager to join our team in Cardiff. As a Business Manager, you'll be responsible for leading your team from the front, achieving your own targets, and improving your product knowledge and remaining up to date with beauty trends.

Key Responsibilities

  • Lead your team to success by achieving your own targets and improving your product knowledge
  • Conduct appointments and elevate your artistry, always demonstrating a customer-centric approach
  • Manage the daily, monthly, and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
  • Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs, and RTW checks to our HR system
  • Oversee the execution of inventory checks, stock counts, and visual merchandising
  • Accurately follow health and safety procedures
  • Utilize retail management and team meetings to feedback on your counter's performance
  • Ensure that your team and counter are meeting business objectives, targets, and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager when necessary
  • Motivate your team to continually strive to improve their artistry, product knowledge, and performance, utilizing the education and training team and resources
  • Conduct weekly 121s and monthly reviews, championing your team's ambitions to progress
  • Independently address any performance, attendance, or conduct issues in line with Trinny London expectations, utilizing the appropriate procedures and support, escalating when necessary

Requirements

The essential skills and experience required to succeed in this role are:

  • Experience leading a team, ideally within the luxury sector
  • Passionate for makeup and skincare
  • Proven experience leading a team to success within the retail industry
  • Adaptable and confident with an ever-changing environment
  • Positive and can-do attitude
  • Strong communication and mathematical skills
  • Comfortable working towards and exceeding KPIs
  • Punctual and organized

Benefits

We offer a range of benefits to our team members, including:

  • Welcome Trinny London Starter Stack
  • Company discount for yourself (50%) and your friends and family (40%) after 3-month probation
  • Competitive commission structure
  • T-Parties = summer and festive celebrations
  • Rewards and Recognition Scheme (awarding length of service with gifts, vouchers, and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas, and experiences.