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Duty Manager

2 months ago

Oldham, Oldham, United Kingdom German Doner Kebab Full time

Job Summary

The Duty Manager - Operations Lead is a key role in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company's policies and procedures.

Key Responsibilities

  • Action the business performance of the restaurant set by the Restaurant Manager
  • Action restaurant sales levels and profitability
  • Action marketing activities, such as promotional events and discount schemes
  • Prepare reports at the end of the shift/week, including staff control, food control, wastage and sales
  • Create and execute plans for departmental sales, profit and staff development

Stock Control

  • Order or requisition food and other supplies needed to ensure efficient and continuous operation
  • Weekly/Daily ordering so as to ensure that stock levels are maintained and any special orders for functions etc are placed in a timely manner
  • Work with other Supervisors and Managers to coordinate all aspects of stock deliveries and keep accurate and up to date records
  • Inspect supplies, equipment, and work areas to ensure conformance to established company standards

Training

  • Provide staff training and ongoing support of staff members
  • Ensure store staff are always well groomed and smart ready for work
  • Ensure storage areas are secure, neat and clean at all times, so as to maintain high standards of quality control, hygiene, sanitation, health and safety as per company policies
  • Maintain the food standard and presentation in accordance with company standards
  • Ensure the team is polite and efficient and provides excellent services at all times maintaining the exceptional company standard and quality
  • Meet and Greet' customers whenever possible
  • Make sure the customers are enjoying their meals and take action and investigate and solve to correct any customer queries or complaints
  • Thoroughly train staff regarding fire and safety procedures so as to be aware of all Health, Safety and Fire regulations and to abide by their terms

Other Responsibilities

  • Identify possible additional revenue opportunities
  • Knowledge of ingredients and cooking methods if requested by a customer
  • Prepare duty rosters maintaining the cleanliness and hygiene procedures
  • Assist other staff where and when required
  • Ensure wastage is kept to a minimum
  • Ability to work in a team and talent for motivating others, have excellent customer service skills and importantly the ability to remain calm under pressure
  • Hold a basic Food Hygiene Certificate
  • Conduct a daily staff briefing and ensure the staff is punctual and available for each shift
  • Monitor and record temperature of freezers and chillers every hour on the hour
  • Arrange any store maintenance when required
  • To support and adhere to the equal opportunities policy of the company
  • Care in service to avoid accidents
  • Ensure cash/credit card security
  • To carry out any other reasonable duties within the overall function of the job