Technical Support Specialist
3 days ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at QuoStar. As a key member of our Service Desk, you will be responsible for providing exceptional technical support and customer service to our clients.
Key Responsibilities- Technical Support: Provide timely and effective technical support to clients via phone, email, and remote support tools.
- Ticket Management: Log and manage tickets, prioritize service requests, and provide regular updates to clients.
- Communication: Possess excellent written and verbal communication skills to effectively communicate with clients, end-users, and third parties.
- Problem-Solving: Demonstrate a natural flair for learning and utilizing QuoStar's internal Service Desk systems and tools to resolve technical issues.
- Team Collaboration: Work closely with Tiered engineers to provide support and guidance as needed.
- SLA Management: Manage Service Desk ticket queues to ensure Response and Resolution SLAs are met.
- Experience: At least 1 year of experience in a Customer Service environment, preferably in a technical support role.
- Education: IT degree, A-Level, or equivalent.
- Skills: Strong technical knowledge of PC hardware, networking, and MS operating systems.
- Personal Qualities: Driven, flexible, and approachable with a can-do attitude.
Shift hours will include:
- Dayshifts: 07:00-16:00 / 08:00–16:30 / 09:00–17:30
- Evening Shifts: 15:00–22:00 Monday – Friday
- Night Shifts: 20:30 – 08:30 Monday – Sunday on a 4 on/4 off shift pattern
These shifts are pro-rata, and a shift rotation will be in place to cover these hours. Out-of-Hours Shift Bonus & Weekend Bonus paid as extra.
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