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Operations Supervisor

3 months ago

York, United Kingdom SSP Careers Full time

Position Overview:
*Duty Manager at SSP Careers

*Compensation: £12.38 per hour

*Work Schedule: Full-time, with shifts between 6am and 8pm, including weekends.

  • Applicants must be at least 18 years old due to responsibilities involving the handling and serving of alcohol.
If you have a passion for culinary experiences and travel, you are in the right place. We are the *Global leaders in food travel,* offering a variety of delightful options for everyone.

Whether you are traveling by air, rail, or simply passing through, we provide the finest food and beverage selections.

We collaborate with over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

Become an integral part of our dynamic team as a valued Duty Manager (Team Leader), where each day presents exciting challenges in a fast-paced environment.

Be the embodiment of outstanding customer service, where your dedication to excellence aligns with our mission to surpass expectations. Embrace creativity and teamwork while making a significant impact.

*BENEFITS OF WORKING WITH SSP AS A DUTY MANAGER (TEAM LEADER):

At SSP, we offer more than just jobs; we provide vibrant career paths with numerous advantages:

* *75% discount on meals *during shifts.

* *Employee Discounts:
  • Enjoy up to a 50% discount at various SSP brands and franchises throughout the UK.
* *Friends and

Family Program:

  • 20% discount across our Catering, Whistlestop, and Urban Express units. (Terms & Conditions apply)
  • Access to an app offering shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family.
* *Flexible Scheduling: *We promote work-life balance to accommodate diverse lifestyles.

* *Continuous Development:
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme.
* *Health and

Wellbeing Support:

  • Retail Trust, flexible working options, and comprehensive family-friendly leave.
* *Culture:
  • We prioritize diversity and inclusion at SSP, with various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability initiatives.
* *Engagement Activities:
  • Participate in events like Barista Competitions, Millie's Cookies Ice-off Challenge, and Superstars Recognition.
* *Financial Benefits: *Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

*AS A DUTY MANAGER (TEAM LEADER), YOU WILL:
  • Have a minimum of 1 year of experience in a supervisory role within hospitality or retail.
  • Take responsibility for fostering a clean, inviting atmosphere that exceeds customer expectations, consistently striving for service improvement.
  • Mentor and support your colleagues, ensuring a safe working and dining environment while being the primary contact for daily inquiries.
  • Coordinate team activities, overseeing the unit's opening and closing, ensuring operational excellence, compliance with guidelines, and completion of necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining operations.
  • Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and deliver outstanding customer service.
If you feel you could thrive at SSP, consider this opportunity to embark on a rewarding journey as a Duty Manager.

*SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.*