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Field Service Operations Manager

2 months ago

Luton, Luton, United Kingdom Stannah Full time

Job Summary:

We are seeking a highly skilled and experienced Field Service Manager to join our team at Stannah. As a key member of our management team, you will play a pivotal role in driving operational excellence and exceeding business goals.

Key Responsibilities:

  • Lead a team of skilled Lift Engineers, guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our designated area.
  • Efficiently plan engineer workloads to ensure optimal resource allocation and productivity.
  • Manage absence, performance, and appraisals for the team, fostering a culture of accountability and continuous improvement.
  • Ensure compliance with all Health and Safety procedures, conducting regular risk assessments and method statements to mitigate potential hazards.
  • Carry out regular site monitoring to identify areas for improvement and optimize service delivery.
  • Maintain relationships with customers, addressing any queries and complaints in a professional and timely manner.
  • Maintain credit control logs and CRM to ensure accurate and up-to-date customer information.

Requirements:

  • Previous experience working within the lift industry or a similar service industry with transferable skills is essential.
  • Relevant technical or management qualifications would be desirable.

Benefits:

  • Competitive salary, paid on a monthly basis.
  • Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits.
  • 25 days holiday, plus bank holidays.
  • Holiday scheme to buy extra days' annual leave.
  • Pension Scheme, with matched contribution/salary sacrifice.
  • SimplyHealth Cash Plan, allowing you to claim towards health costs, such as dental, optical, physiotherapy, chiropody treatments, and more.
  • Life Assurance Scheme.
  • Long Service award scheme, with holiday benefit.
  • Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more.
  • Employee Assistance Programme, a workplace initiative to support and enhance well-being.
  • Enhanced maternity and paternity provision.
  • Free parking.
  • Company Vehicle or Car Allowance.