Team Leader Position

1 week ago

Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Young People service in Bracknell. As a key member of our team, you will be responsible for ensuring the delivery of high-quality support services to our customers.

Key Responsibilities
  • Lead and motivate a team of support workers to deliver excellent customer outcomes
  • Develop and implement effective supervision and team meetings to ensure staff are equipped to meet performance targets
  • Responsible for the personal development of staff, identifying high performers and contributing to the organisation's succession plans
  • Ensure Key Performance Indicators (KPIs) are met and recorded correctly
  • Develop key business relationships with customers and external parties to ensure service delivery excellence and maximise new business opportunities
  • Participate in and monitor the initial and continuous assessment of customer needs and ensure support planning is carried out in line with assessed needs
  • Carry out other administrative tasks as required by the Contract Manager/Heads of Operations
  • Deliver an out-of-hours on-call service for the region, where required
  • Ensure safeguarding cases are managed in line with safeguarding protocols and reported to the Contract Manager/Head of Operations, as appropriate
  • Ensure Look Ahead Health and Safety policies are adhered to and uphold all health and safety responsibilities within relevant policies and local protocols
  • Engage positively in reflective practice sessions with colleagues
About You
  • You will be a highly motivated and experienced leader with a passion for delivering high-quality support services
  • You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • You will be able to work effectively in a fast-paced environment, prioritising tasks and managing multiple responsibilities
  • You will have a strong understanding of the needs of vulnerable adults and be able to provide support that is tailored to their individual requirements
  • You will be able to work collaboratively as part of a team, contributing to the development of the service and supporting colleagues to achieve their goals
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The opportunity to make a real difference in the lives of our customers

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