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Appointment Coordinator
2 months ago
Position Overview
We are pleased to announce an opportunity for a motivated, friendly, and proactive individual to become a vital member of the Patient Access Team as an Appointment Coordinator. This role offers the chance to gain experience and develop skills in various areas within Patient Access, contributing to your professional growth.
Key Responsibilities
As an integral part of the Patient Access Team, the Appointment Coordinator plays a crucial role in meeting essential government targets related to patient wait times.
Your responsibilities will include scheduling and modifying patient appointments through the electronic patient record system while adhering to specific targets and specialty requirements.
You will also handle inquiries from both internal and external sources, ensuring a high standard of administrative support.
About Buckinghamshire Healthcare NHS Trust
Discover why our team members consider us a fantastic workplace
What we offer:
- Opportunities for learning and development to enhance your career trajectory.
- Flexible working arrangements, along with NHS benefits such as generous annual leave, pension schemes, and access to NHS discounts.
- A variety of health and wellness services aimed at fostering a healthy and satisfied workforce.
Why join our team?
- We are dedicated to promoting inclusivity and ensuring that all team members feel a sense of belonging. We welcome applicants from diverse backgrounds.
- Our goal is to cultivate a workplace where differences are appreciated, and all colleagues treat each other with respect and dignity.
- A diverse workforce enhances positive outcomes for the communities we serve.
Our Core Values
- Our vision is to deliver exceptional care, support healthy communities, and be an outstanding employer.
- Our mission is to provide compassionate and personalized care at every interaction.
- Our CARE values are: Collaborate, Aspire, Respect, and Enable.
Job Duties
For a detailed list of responsibilities and expectations, please refer to the Job Description and Person Specification available in the relevant documentation.
Qualifications and Experience
Essential Qualifications:
- A solid educational background.
- GCSE or equivalent qualifications in Mathematics and English.
Desirable Qualifications:
- Completion of a Customer Care Course or similar.
Experience:
Desirable Experience:
- Previous experience in the NHS or healthcare sector.
Skills and Competencies
Essential Skills:
- Strong verbal and written communication skills for effective interaction with multidisciplinary teams, patients, and caregivers.
- Proficient keyboard skills to accurately document outpatient activities in compliance with data protection regulations.
- Exceptional attention to detail when scheduling appointments to avoid breaches of waiting list targets.
- Understanding of confidentiality protocols concerning patient and staff information.
- Ability to work under pressure and resolve conflicts amicably.
- A flexible approach to work, enabling you to be multi-skilled across various service areas.
- Reliability and punctuality to foster positive team dynamics.
Special Considerations
Essential Considerations:
- Appointment Coordinators are required to work with visual display units and keyboards, as well as interact with patients and other contacts both in person and over the phone.
- The outpatient services may operate during various hours, and staff may be expected to work on a rotational basis to cover absences.
