Representations Officer

4 days ago


Southwark, United Kingdom Belmont Recruitment Full time
{"title": "Representations Officer", "description": "Parking Enforcement Specialist

We are seeking a skilled and experienced Parking Enforcement Specialist to join our team at Belmont Recruitment. As a key member of our parking services team, you will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and appeals.

Key Responsibilities:

  • Investigate and respond to parking-related correspondence, including formal and informal representations and appeals.
  • Ensure parking enquiries are dealt with in a timely and efficient manner, in line with statutory processes and timescales.
  • Attend external adjudication hearings and provide evidence as required.
  • Authorise the cancellation of and initiate refunds as a result of PCNs being cancelled.

Requirements:

  • Proven experience in working in a customer service or administrative environment.
  • Experience of analysing data to inform decisions using computer systems and databases.
  • Effective interpersonal skills and ability to represent the parking team with officers at all levels.
  • Excellent customer service skills and confidence with both written and verbal communication.
  • Full understanding of TMA 2004 & RTA 1991.

What We Offer:

We offer a competitive salary and a range of benefits, including the opportunity to work with a dynamic and experienced team. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

", "lang_code": "en"}

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