Business Support Associate
3 days ago
Essex County Council is seeking a highly skilled and motivated Business Support Assistant to join our dynamic Business Support Team.
About the Role:This is an exciting opportunity to work as part of a wider business support team to deliver effective, routine administrative support within a business centre. As a Business Support Assistant, you will be responsible for providing high-quality, efficient, and effective business support services to internal and external customers within agreed timescales and Service Level Agreements (SLAs).
Key Responsibilities:- Provide assistance to colleagues and members of the public at the main reception desk.
- Respond to customer requests and queries in a timely and efficient manner.
- Act as a professional representative of the Business Support service and Essex County Council.
- Deliver the required activities of the respective business centre(s).
- Provide high-quality self-directed administrative support, checking own work and proactively looking to raise standards.
- Maintain confidential records according to Essex County Council guidance.
- Deal with correspondence for the team or service in a timely, consistent, and professional manner.
- Good standard of basic education – 5 GCSEs grade C and above (including Maths and English) or comparable experience/qualifications.
- Great face-to-face customer service skills.
- Excellent communication and conflict management skills.
- Ability to use computerised systems with a high level of speed and accuracy – including Microsoft Office applications and internal ECC databases.
- Previous experience of managing electronic or hard copy filing systems.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
- Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
- Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.
Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
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