Senior Client Account Director
7 days ago
About the Role:
Ebury is seeking an experienced Senior Client Account Director to join our Client Services division. As a key member of our team, you will be responsible for driving the success of our implemented Mass Payment client partnerships.
Key Responsibilities:
- Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
- Maximise growth by closely monitoring, analysing, and identifying commercial opportunities
- Work closely with operational teams to act as escalation point/main point of contact for handling and resolving escalated issues
- Conduct regular reviews with operational client services counterparts on account performance to identify opportunities for operational or commercial improvements
- Drive operational/service improvements and efficiency through mediating between clients and internal teams
Requirements:
- 5+ years of client management experience across FX or Fintech
- An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers
- Leadership and professionalism: demonstrable line or team management experience in a client-facing setting, clear people management abilities, and experience within a senior account management function
- Commercial awareness: self-starting approach to analysing client trends, identifying commercial opportunities for growth, and confidence to promote the company offering through cross-selling
- Ownership and accountability: true ownership for accounts, driving operational and commercial success by understanding every aspect of the relationship
About Ebury:
Ebury is a leading provider of high-volume currency and payment solutions. Our Client Services division is responsible for delivering exceptional service to our enterprise-level clients, and we are seeking a talented Senior Client Account Director to join our team.
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