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Deployment Lead

2 months ago

London, Greater London, United Kingdom McDonald's Full time
Job Description

Job Summary:

We are seeking a highly skilled Deployment Lead to join our Global Technology team within the IDL BU. As a key member of our team, you will be responsible for supporting the successful execution of the Restaurant Technology Roadmap across 19 IDL Europe Markets.

Key Responsibilities:
  • Deployment Delivery:
    • Ensure the timely delivery of 100% of the IDL EU Restaurant Technology Roadmap
    • Support market stakeholders in preparation and readiness for solution deployment, including training, documentation, capacity, and support
    • Identify and establish dependencies for solution deployment
    • Act as a point of escalation for deployment team, suppliers, and markets for all areas of solution deployment
    • Collaborate with Solution Services team on solution bundle transition and/or training matters to ensure rapid and repeatable deployment process
    • Work closely with Digital team on digital activation aspects relevant to solution deployment
    • Provide a bridge between market deployment activity and Segment Lead to enable collaborative support to markets
  • Stakeholder Management:
    • Maintain a strong partnership with our MEA counterpart to ensure efficiencies and a one McDonald's way
    • Build and maintain strong relationships with partnering McDonald's supplier teams
    • Ensure risk management and mitigation are carried out routinely and effectively
    • Represent the IDL Deployment Team in wider engagements to build visibility and brand reputation to external customers
  • Financial Management:
    • Conduct the EU market chargeback process
Requirements:
  • Demonstrable track record of deployment of solutions into multiple markets/regions
  • Knowledgeable in areas of delivery, e-commerce, POS, and customer engagement platforms
  • Experience in project management with store-level execution required
  • Experience in deployment of technical solutions across a network of geographically dispersed and/or high number of sites preferred
  • Experience in technical product lifecycle management from product development to testing and pilot management, and ending with mass deployment
  • Ability to oversee project schedules, communicate deadlines, enforce project deadlines, and creatively solve issues
  • Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
  • Strong stakeholder management and communication skills, with the ability to prioritize effectively, be organized, and meticulous
  • Desire to work in a fast-paced, agile environment
  • Bachelor's degree in engineering, computer science, or technology field preferred
  • Project management qualification desired