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Senior IT/Telecoms Support Specialist

2 months ago


Bristol, Bristol, United Kingdom Peaple Talent Full time £28,000 - £32,000
Senior IT/Telecoms Support Specialist

Peaple Talent is seeking a highly skilled Senior IT/Telecoms Support Specialist to join our dynamic support operations team. As a technical expert, you will provide coaching and advice to Support Apprentices and Engineers, while troubleshooting and resolving incidents on various hosted service platforms.

Key Responsibilities:

  • Troubleshoot and resolve complex technical issues on partner platforms
  • Provide technical guidance and support to junior team members
  • Configure and maintain internal IT systems, staff laptops, and peripheral equipment
  • Attend customer and partner review meetings, and deputise for the Head of Support when required

Requirements:

  • Formal certification and a minimum of two years of experience with Zendesk or NICE Cxone platforms
  • Experience supporting Azure, AWS, or Office 365 instances
  • Strong understanding of the telecommunications industry and technical deployments

Location: Bristol office with 3 days onsite and 2 days working from home (08:30-17:30)

Training: Training on a wide range of Partner technologies is provided