Senior IT Support Specialist

4 weeks ago


Bristol, Bristol, United Kingdom ZipRecruiter Full time

Job Title: Senior IT/Telecoms Support Engineer

Location: Bristol / Hybrid

At ZipRecruiter, we're seeking a highly skilled Senior IT/Telecoms Support Engineer to join our dynamic support operations team. As a key member of our team, you will play a crucial role in delivering exceptional support to our customers and partners.


Key Responsibilities
  • Provide technical expertise and coaching to Support Apprentices and Engineers on core partner platforms.
  • Troubleshoot and resolve incidents on various hosted service platforms to ensure seamless customer experiences.
  • Attend customer and partner review meetings, and deputize for the Head of Support as needed.
  • Configure and maintain internal IT systems, staff laptops, and peripheral equipment.
  • Excellent written and spoken English, with experience in managing senior/executive customer stakeholders.
  • Formal certification and a minimum of two years of experience with Zendesk or NICE Cxone platforms, or equivalent experience in an IT 1st or 2nd line Support role, ideally in an ITIL operations environment.
  • Experience supporting Azure, AWS, or Office 365 instances.
  • Strong understanding of the telecommunications industry and technical deployments.
  • Location: Bristol office with 3 days onsite and 2 days working from home (08:30-17:30).
  • On-call rota:

What We Offer

Training on a wide range of Partner technologies is provided. We're committed to helping you grow and develop your skills in a dynamic and supportive environment.


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