Senior IT Support Specialist
4 weeks ago
Job Title: Senior IT/Telecoms Support Engineer
Location: Bristol / Hybrid
At ZipRecruiter, we're seeking a highly skilled Senior IT/Telecoms Support Engineer to join our dynamic support operations team. As a key member of our team, you will play a crucial role in delivering exceptional support to our customers and partners.
Key Responsibilities
- Provide technical expertise and coaching to Support Apprentices and Engineers on core partner platforms.
- Troubleshoot and resolve incidents on various hosted service platforms to ensure seamless customer experiences.
- Attend customer and partner review meetings, and deputize for the Head of Support as needed.
- Configure and maintain internal IT systems, staff laptops, and peripheral equipment.
- Excellent written and spoken English, with experience in managing senior/executive customer stakeholders.
- Formal certification and a minimum of two years of experience with Zendesk or NICE Cxone platforms, or equivalent experience in an IT 1st or 2nd line Support role, ideally in an ITIL operations environment.
- Experience supporting Azure, AWS, or Office 365 instances.
- Strong understanding of the telecommunications industry and technical deployments.
- Location: Bristol office with 3 days onsite and 2 days working from home (08:30-17:30).
- On-call rota:
Training on a wide range of Partner technologies is provided. We're committed to helping you grow and develop your skills in a dynamic and supportive environment.
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