IT Support Technician

6 days ago


Stamford, Lincolnshire, United Kingdom Mana Resourcing Ltd Full time

Position:

IT Support Technician

Company Overview: Mana Resourcing Ltd is a prominent recruitment agency specializing in the Engineering, Sales, IT, and Commercial sectors. We are dedicated to connecting talented individuals with reputable organizations.

About the Client: Our client is a distinguished global leader in the manufacturing of power generation systems, serving a diverse range of industries such as Marine, Petrochemical, Waste to Energy, Healthcare, Education, Offshore Oil & Gas, and Power Generation. Their extensive product portfolio has earned them a remarkable reputation across more than 100 countries.

Role Overview: As an IT Support Technician, you will provide essential support to employees both in the UK and internationally, collaborating closely with the IT team based in the United States.

Key Responsibilities:

  • Addressing and resolving end-user technical issues
  • Configuring and setting up new computer systems
  • Creating and managing user accounts
  • Assisting with password resets
  • Monitoring and tracking technical issues
  • Providing desk-side support
  • Maintaining documentation of support activities
  • Utilizing a helpdesk ticketing system for issue management
  • Conducting hardware setup and breakdown
  • Imaging and preparing computers for use
  • Installing necessary software applications

Candidate Profile: The ideal candidate will be a motivated and personable team player who takes pride in their work and possesses the following qualifications:

  • Experience in IT support or first-tier helpdesk roles
  • Relevant IT certifications
  • Proficiency in troubleshooting Windows 10/11 operating systems
  • Basic understanding of networking concepts (TCP/IP, DNS, routers, switches, firewalls, VPN, wireless technologies)
  • Ability to effectively resolve hardware issues
  • Familiarity with virtualization technologies such as Hyper-V or VMware
  • Strong analytical and problem-solving skills
  • Excellent customer service abilities

Compensation: Salary is commensurate with experience and includes an attractive benefits package.

Benefits Include:

  • Pension plan
  • Health care coverage
  • Life insurance
  • Critical illness protection

This position is designed for individuals who are looking to advance their careers in IT support within a dynamic and supportive environment.



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