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Medical Office Coordinator

2 months ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Salisbury House Surgery Full time
Job Summary

This role is an exciting opportunity to join Salisbury House Surgery as a Receptionist, providing exceptional patient care and administrative support to our healthcare professionals.

Key ResponsibilitiesAdministrative Support
  • Develop a thorough knowledge of all practice procedures and work in accordance with written protocols.
  • Pull and file notes for surgeries and update as necessary.
  • Fax and photocopy as requested.
Reception Services
  • Receive patients and consult with members of the practice team.
  • Hand completed repeat prescriptions to patients and check names and addresses.
  • Cover all reception positions as necessary.
Appointment Management
  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Deal with visits and requests.
Computer Operations
  • Register new patients and enter computer data and medical records.
  • Process patient changes of address and update computer data and medical records.
  • Summarize patient records and scan documents.
Telephone and Communication
  • Have a working knowledge of the telephone and bleep system during and after hours.
  • Cover for the telephonist when necessary.
Additional Tasks
  • Clear rooms after surgeries.
  • Ensure building security and have a thorough knowledge of doors, windows, and alarms.
  • Perform other tasks allocated by managers.
Confidentiality and Security
  • Respect patients' privacy and confidentiality in the course of seeking treatment.
  • Only divulge confidential information to authorized persons in accordance with practice policies and procedures.
Health and Safety
  • Assist in promoting and maintaining own and others' health, safety, and security.
  • Identify risks involved in work activities and manage them effectively.
  • Use personal security systems and maintain work areas in a tidy and safe manner.
Equality and Diversity
  • Support the equality, diversity, and rights of patients, carers, and colleagues.
  • Respect patients' privacy, dignity, needs, and beliefs.
Personal and Professional Development
  • Participate in training programs implemented by the practice.
  • Take responsibility for own development, learning, and performance.
Quality and Communication
  • Maintain quality within the practice by alerting team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions.
  • Communicate effectively with team members, patients, and carers.
Contribution to the Implementation of Services
  • Apply practice policies, standards, and guidance.
  • Discuss with team members how policies, standards, and guidelines will affect own work.