Duty Manager

2 months ago


Yorkshire, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at YHA Boggle Hole. As a key member of our hospitality operations team, you will play a pivotal role in ensuring the smooth day-to-day running of our hostel.

Key Responsibilities
  • Team Leadership: Guide and support team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
  • Operational Management: Utilise our systems for efficient guest check-ins, check-outs and other management functions.
  • Cleaning and Housekeeping: Carry out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
  • Customer Service: Assist in the kitchen and serve food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations.
  • Deputising: Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
Requirements
  • Experience: Prior experience in a face-to-face customer service role is an advantage, but not essential. Experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.
  • Skills: Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.
  • Qualifications: Desirable qualifications include Food Safety Level 2 and APLH Level 2, but they are not mandatory.
What We Offer
  • Competitive Salary: We offer a competitive hourly rate of £12.44 per hour.
  • Accommodation Options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.
  • Exclusive Benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and Adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
About YHA

At YHA, we celebrate diversity and value the unique perspectives that every individual brings. Our mission is to create an inclusive environment where all team members are appreciated for their distinctive contributions and insights.

We actively seek to build diverse teams and extend a warm welcome to applicants from all backgrounds. To find out more about our charitable mission and values, please visit our website.


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