Senior Client Relationship Manager

3 weeks ago

Waltham Cross, Hertfordshire, United Kingdom TreviPay Full time

At TreviPay, we empower businesses to thrive by optimizing B2B payment processes through a blend of cutting-edge technology, expert service, and accessible working capital, enhancing the customer experience and unlocking funding for expansion.

We manage $6 billion in transactions annually across 18 currencies for clients in over 27 countries.

Our expertise lies in payment and credit management for B2B enterprises worldwide, paving the way for the future of integrated B2B payment solutions by extending terms, managing invoicing, and overseeing collections.

We prioritize our clients by ensuring their customers are well taken care of. Every day, TreviPay employees are inspired and supported in a collaborative, entrepreneurial environment.

The role of the Strategic Account Manager (SAM) involves cultivating, sustaining, and expanding existing client relationships; spearheading strategic planning initiatives; and achieving or surpassing revenue and profitability targets for each program they oversee.

Strategic Account Managers are expected to act as the strategic lead for their accounts. A successful SAM will develop a deep understanding of each client and the industry in which they operate.

In addition to serving as the primary contact and advocate for the client, the successful SAM will forge internal relationships with various departments within the organization and maintain comprehensive knowledge of TreviPay's offerings.

The Strategic Account Manager is part of a Global Account Management team and will report to local Account Management leadership.

Key Responsibilities:
  • Program Growth: Achieve or exceed revenue and profitability objectives each fiscal year, including annual budgeting and maintaining a revenue forecast. Develop Strategic Account Plans aligned with the client's market strategies. Oversee daily management and optimization of program growth plans. Facilitate and/or lead conference calls with client sales teams to ensure transparency within the end-user pipeline. Create presentations as needed for end-user training, conferences, and internal updates. Lead proposal development, contract negotiations, and implementation efforts for new territory expansions. Demonstrate consistent and methodical work habits to drive and complete the account management process while seeking continuous improvement in efficiency and productivity.
  • Relationship Management: Understand the TreviPay solution and processes to directly contribute to the client's growth objectives. Integrate customer and company strategies to identify synergies. Analyze the client's competitive landscape. Map the customer business to gain insights on value, addressing priorities, needs, and objectives. Monitor and communicate relevant news and trends related to clients. Actively listen to both internal and external stakeholders to address conflicts. Serve as an escalation point for client issues, ensuring timely and accurate resolutions. Maintain regular business reviews (via phone or in person) to:
    • Monitor and sustain the working relationship between TreviPay and the client.
    • Discuss product and service development.
    • Implement a program of continuous improvement.
    • Explore additional enhancements and expansion opportunities.
    • Review performance against contractual obligations.
    • Understand the client's growth initiatives and how TreviPay can support them.
    • Define action plans and measure success.
  • Contract Management: Oversee program contracts, facilitate renewals and renegotiations, draft and manage contract amendments, and monitor compliance.
  • General: Represent TreviPay professionally in all situations. Be prepared for up to 30% international travel.
  • Performance Metrics: Revenue performance against plan, revenue growth, and strength of client and internal relationships.
Desired Skills and Experience:
  • Extensive experience (8+ years) in managing and developing a limited number of strategic accounts (client sales: $100M+).
  • Experience in an international business environment, preferably with a US-based headquarters.
  • Exceptional relationship-building skills.
  • Proactive and strategic thinker.
  • Excellent written and verbal communication skills, native English.
  • Highly organized and responsive.
  • Able to prioritize tasks and solve problems effectively.
  • Self-motivated and capable of motivating others.
  • Competitive mindset.
  • Aware of and skilled in navigating cultural differences.
  • Able to influence behavior in a matrix environment across multiple functions.
  • Comfortable managing and negotiating contracts.
Qualifications:
  • University degree required; master's degree preferred.
  • Proficient in Microsoft Office.
  • Fluency in English is mandatory (additional languages are a plus).
  • Candidate must be located in the United Kingdom and able to travel frequently to clients and the Netherlands office.

Why Join TreviPay:
  • Competitive salary.
  • Annual leave and long-term disability coverage.
  • Pension plan with Nationale Nederlanden.
  • Casual work environment.
  • Employee referral program.
  • Innovative and collaborative team culture.
  • Remote work flexibility.

At TreviPay, we believe:
  • In embracing unique and challenging requirements.
  • Empowered team members foster creativity.
  • Our products enhance customer experiences.
  • Work-life balance enhances effectiveness.

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