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Customer Service Representative

2 months ago

Ipswich, Suffolk, United Kingdom EG Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at EG Group. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences, providing excellent service, and contributing to the success of our store.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Operate the cash register, handle customer transactions, and maintain a high level of accuracy with cash handling.
  • Assist with visual merchandising, maintaining a clean and organized store environment, and adhering to company standards.
  • Participate in sales and promotions, providing customers with information and making recommendations to drive sales and increase customer satisfaction.
  • Work collaboratively with colleagues to achieve sales targets, meet customer needs, and maintain a positive store atmosphere.
  • Identify and report any security or safety concerns, adhering to company policies and procedures.
  • Participate in ongoing training and development to improve sales and customer service skills.

What We Offer:

  • A competitive hourly rate and opportunities for pay increases.
  • A range of benefits, including food discounts, retail partnerships, and access to a virtual GP and wellbeing service.
  • Quarterly bonus incentives and opportunities for career progression and advancement.
  • A supportive and inclusive work environment, with opportunities for learning and development.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A positive and proactive attitude, with a strong commitment to delivering exceptional customer service.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Availability to work a variety of shifts, including weekends and holidays.