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Technical Site Manager

2 months ago

Reading, Reading, United Kingdom EMCOR UK Full time

About the Role:

EMCOR UK is seeking a highly skilled and experienced Technical Site Manager to join our team. As a Technical Site Manager, you will be responsible for overseeing all facilities management services, managing both hard and soft services operations in Reading.

Key Responsibilities:

  • Manage a best-in-class FM service provision to multiple tenants within the building.
  • Ensure efficient and effective planning to complete all required reactive and PPM works in line with the agreed KPIs.
  • Delivery of extra works and task orders, liaison with the project team and forward capital plan to ensure all work is captured and delivered in the best way.
  • Ensure all reactive and planned maintenance tasks are conducted according to the requisite standards across the site and are completed in line with the contract service level agreements via Agility.
  • Be conversant with all statutory compliance processes and procedures and ensure compliance across the site.
  • Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided, sharing knowledge of key contacts across the larger team.
  • Maintain accurate site administration and statutory compliance files.
  • Identify and implement operational improvements to ensure the continued provision of high-quality service to customers, working where necessary with Senior Managers to develop plans for expanding and enhancing the value of EMCOR's business.
  • Capturing innovation, new technology, best practice, and new ways to improve service delivery.
  • Full compliance in internal and external auditing and support site teams during the audit process for all service disciplines – minimize CARs raised. Action and close any corrective actions relating to service delivery.
  • Management of contractors in relation to PPM and reactive works whilst on site, ensure all procedures are adhered to and work is carried out in a safe and compliant manner, including issuing permits to work.
  • Proactive and effective risk management; establishing contracts, procedures, health and safety systems, and audits which ensure that the services are compliant with legislation and that contingency plans are in place.
  • Line manage and maintain the training, development, and succession plans for all members of the Team, proactively driving their continuous development and ensuring the performance bar is continually raised.
  • Ensure site team schedules are up to date and meet the contract specification.
  • Management and close supervision of site-based EMCOR staff.
  • Maintain the correct skills and competence levels of the site-based team to meet the contract scope and EMCOR rules and procedures.
  • Ensure minimum manning levels are maintained to ensure operational delivery at all times.
  • Maintain accurate site log books in accordance with EMCOR's integrated management system.
  • Promote by example EMCOR's values in all activities.
  • Perform the role of Incident Control Officer (ICO) in the event of an emergency and maintain business continuity plans for the site.
  • To support, manage, and promote Health Safety and Environment, including risk management processes in conjunction with the companies HSE&Q team, regularly monitor the safety performance of all service aspects and identify areas for improvement.
  • Ensure regular team meetings to cascade information from management meetings.
  • Play a key role in ad hoc duties such as business continuity, building evacuation procedures, and EMCOR business development showcase visits to site.
  • Provide monthly MI reports from the Agility system, ensuring completion of all auditing requirements such as safety culture assessments and customer satisfaction surveys.
  • Ensure full compliance with the EMCOR PPE mandate, to also include correct uniform is worn at all times.
  • To act as an initial single point of contact for incoming occupiers.
  • To facilitate occupier visits and surveys of the building, including agreeing access to restricted areas (i.e., plant rooms and risers) with the local building management.
  • To attend occupier project meetings, on behalf of DHSC, and take away actions and/or record actions needed by local building management to then follow-up with them.
  • To find and provide documents such as existing O&Ms, from DHSC file stores, to occupiers.
  • Liaise between occupiers and the local building management team around any H&S processes where they need to join up.
  • Arrange building passes for lead occupier contacts.
  • Help occupier contactors identify welfare areas within a defined available space.
  • Facilitate sharing of RAMS where occupiers work in areas under DWP supplier control.
  • To over time build up a technical understanding of the operations of Quarry House to help facilitate occupier engagement with the local building management team.
  • To produce a weekly report on progress of occupiers moving into the building and issues for a period after they move in.
  • Raising tickets with the KBR helpdesk on behalf of occupiers where the site suppliers need to be engaged in an occupier project.

Person Specification:

  • Preparation and submission of management information for monthly reporting.
  • Be conversant with all statutory compliance processes and procedures.
  • Ensure that all EMCOR policies, procedures, and standards are in place and adhered to.
  • Act as client liaison for EMCOR, developing relationship working towards account development.
  • Operate to the highest possible standards in relation to H&S compliance at all times for own and building users' welfare.
  • Oversee the delivery of energy policy with regard to best practice facilities management.
  • Support all energy performance measurement, monitoring, and management, in line with client ISO14001 requirements.
  • Responsible for contributing to energy reduction targets at building level, reflective of strategic sustainability and carbon reduction targets.
  • Upkeep records on the Computerised PPM System covering the service of plant and equipment.
  • Demonstrable knowledge and substantial experience at a managerial level in the management and delivery of TFM services across a nationwide property portfolio.
  • Recognize the importance of satisfying customers' needs and demonstrate the ability to successfully develop and manage the customer relationship and interface.
  • Communicate effectively, consistently, openly, honestly, and in a responsive manner.

Benefits:

  • 25 days holidays + Bank holidays
  • Holiday Buy Scheme - up to 5 days
  • Company pension
  • Private Healthcare after 6 months service
  • Industry leading Maternity & Paternity Policies Real Living Wage Employer
  • Refer a Friend scheme
  • Extensive Learning & Development opportunities - including opportunities for progression.
  • Discount Shopping, Gym, Days Out
  • Bike To Work Scheme
  • Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy, and a health & wellbeing.
  • Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal, and Financial queries.
  • Occupational Health - Making a positive change to Health & wellbeing at work.
  • Variety of Rewards & Recognition Awards
  • x11 RoSPA Awards for Health & Safety achievements in 2022
  • Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
  • Stable employer with long-term prospects on the contract