Workshop Team Lead

3 weeks ago

WestonsuperMare, North Somerset, United Kingdom Halfords Full time
Workshop Controller Opportunity

We are seeking a highly skilled and experienced Workshop Controller to join our team at Halfords in Blackpool. As a key member of our workshop team, you will be responsible for ensuring the smooth operation of our workshop, supervising a team of technicians, and driving performance and delivery.

Key Responsibilities:
  • Manage and supervise a team of technicians to achieve high-quality work and meet customer expectations.
  • Allocate jobs to the workshop team based on technical requirements and customer demand.
  • Hold daily huddles to ensure all colleagues are updated on commercial priorities and focused on exceeding customer expectations.
  • Develop and implement technical training programs to enhance the skills and knowledge of the workshop team.
  • Monitor and improve workshop efficiency, productivity, and quality.
Requirements:
  • Technically trained to Level 3 in Light Vehicle Maintenance standard or equivalent time served.
  • Experience of managing/supervising a team/workshop to drive performance and delivery.
  • Excellent customer approach and ability to communicate clearly and simply to customers.
  • Experience of developing colleagues through delivery of technical training.
  • Experience of exceeding customer metrics and working with management to support in driving key metrics and KPIs.
  • Experience of meeting compliance standards across Health and Safety and quality.
  • Experience of labour force scheduling and proven time management skills.
  • Current full valid driving licence.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Hybrid training and IMI-approved continuous development.
  • Access to a range of employee benefits, including pension scheme, life assurance, and health cash plan.
  • Discounts on Halfords products and services.

We are an equal opportunities employer and welcome applications from all backgrounds. If you are a motivated and experienced individual looking for a new challenge, please apply today.

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