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Student Services and Hospitality Coordinator

2 months ago

Greenford, Greater London, United Kingdom English Path Full time
About English Path

English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.

Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Student Services and Hospitality Coordinator. As a key member of our student services and marketing teams, you will play a multifaceted role in leading engaging social program activities and creating compelling visual content to promote EP.

Key Responsibilities
  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Lead diverse social program activities to enhance student engagement.
  • Address student inquiries promptly, including courses, accommodation, and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Collect and analyze feedback for continuous improvement and high satisfaction.
  • Coordinate with EP head office on post-arrival service matters.
  • Contribute to managing student accommodation and collaborate for optimal service delivery.
  • Actively identify and implement opportunities for service enhancement.
  • Assist with administrative tasks as required.
Customer Service and Hospitality
  • Provide excellent customer service, addressing inquiries and concerns.
  • Assist in managing student accommodation arrangements.
  • Collaborate with the Student Services team to ensure students' well-being.
  • Efficiently handle and resolve student issues or complaints.
  • Assist with administrative tasks related to hospitality services.
Eligibility and Requirements
  • Open to students applying as a requirement of their college, school, or university course.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
  • Ability to work both independently and within a team.
  • Positive attitude and adaptability in a dynamic environment.
  • Customer-focused mindset with a passion for assisting others.
  • Familiarity with the education industry and study abroad programs is beneficial.
Key Performance Indicators
  • Student satisfaction scores and feedback.
  • Prompt and effective response to student inquiries.
  • Successful resolution of student issues or complaints.
  • Improvement in student retention rates.
  • Positive feedback from staff and visitors about interactions.
  • Contribution to the improvement of hospitality services.
  • Implementation of service improvements based on feedback.
What We Offer
  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months
Other Information
  • The Student Services and Hospitality Coordinator will also be expected to demonstrate their commitment:
  • To EP's values and regulations, including equal opportunities policy.
  • To EP's Social, Economic and, Environmental responsibilities and, minimise environmental impact in the performance of the role, and actively contribute to the delivery of EP's Environmental Policy.
  • To EP's Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.