Traffic Operations Manager

1 week ago


Exeter, Devon, United Kingdom DX Full time

**Role Overview**

The Traffic Supervisor role at DX is a critical position that requires a unique blend of leadership, customer service, and operational expertise. As a key member of the site management team, the Traffic Supervisor is responsible for ensuring the day-to-day running of the traffic operations team is executed in a customer-focused, secure, and cost-effective manner.

**Key Responsibilities**

  • Manage the traffic operations team, providing guidance and support to develop and train traffic clerks to meet the needs of the business.
  • Collaborate with the health and safety and transport management teams to ensure compliance with regulatory requirements.
  • Address escalated customer issues in a timely and effective manner, providing solutions that meet their needs.
  • Oversee the on-road management of the delivery fleet, optimizing delivery performance and ensuring customer satisfaction.
  • Work closely with the Operations Manager to achieve site Key Performance Indicators (KPIs) and support the development of business strategies.
  • Perform basic management administration tasks, including reporting and data analysis.

**Requirements and Qualifications**

To be successful in this role, candidates should have previous supervisory experience in a fast-paced work environment and be proficient in Microsoft Word and Excel. A strong understanding of customer service principles and the ability to work effectively in a team are essential.

**Benefits**

  • Competitive rates of pay
  • 20 days' annual leave increasing with length of service, plus bank holidays
  • Long Service Recognition scheme
  • Enhanced maternity and paternity leave
  • Company pension scheme
  • Life assurance
  • Employee Assistance Programme, including 24/7 Virtual GP
  • DX Discounts Portal
  • Opportunities for career progression and professional development


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