Brand Ambassador

3 weeks ago


Birmingham, Birmingham, United Kingdom Selfridges Full time
Brand Specialist (Supervisor) - Mens Streetwear

As a key member of our team, you will be responsible for delivering exceptional customer service, sharing product knowledge, and creating a memorable experience for our customers.

Key Responsibilities:
  • Customer Service: Provide outstanding service to our customers, addressing their queries and concerns in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and technical specifications.
  • Team Collaboration: Work closely with colleagues to share knowledge, best practices, and ideas to drive sales and improve customer satisfaction.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, willing to take on new challenges and responsibilities as needed.
  • Client Relationships: Build and maintain strong relationships with our customers, understanding their needs and preferences to provide personalized service.

About You:

  • Results-Oriented: You will be set sales, CRM, and NPS targets to achieve, demonstrating your ability to drive results and meet expectations.
  • Effective Communicator: You will be able to deliver inspiring brand training to your team, showcasing your passion for our products and services.
  • Competitive Knowledge: You will stay up-to-date with industry trends and competitor activity, using this knowledge to inform your sales and service strategies.
  • Sales and Service Expert: You will be a trusted advisor to your customers, providing expert guidance and support to drive sales and improve customer satisfaction.
  • Collaborative Spirit: You will work closely with your team and other departments to achieve business objectives, demonstrating your ability to collaborate and contribute to a positive team culture.
  • Selfridges Values: You will embody our values of trust, respect, and excellence, providing a positive and supportive work environment for your colleagues.

This role requires a flexible and adaptable individual who is passionate about delivering exceptional customer service and driving sales. If you are a motivated and results-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply.


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