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Optical Practice Manager
2 months ago
Health Care Personnel is seeking a highly skilled and experienced Optical Manager to join their team. As a key member of the management team, you will be responsible for leading the optical practice to achieve exceptional results in terms of patient satisfaction, sales, and profitability.
Main Responsibilities- Practice Efficiency: Ensure the practice operates efficiently and effectively, adhering to organizational procedures and protocols.
- Customer Satisfaction: Deliver exceptional customer service, ensuring patients receive the highest level of care and satisfaction.
- Leadership: Motivate, support, train, and develop staff to achieve their full potential and contribute to the practice's success.
- Business Growth: Identify opportunities to increase patient numbers and sales, driving business growth and profitability.
- Quality Control: Maintain high standards of quality control in all areas, ensuring the practice meets regulatory requirements.
- Stock Management: Effectively manage stock levels, ensuring optimal inventory levels and minimizing waste.
- Cleanliness and Presentation: Maintain exceptional standards of cleanliness and presentation throughout the practice, creating a welcoming environment for patients.
- Health and Safety: Ensure the practice meets health and safety standards, protecting patients and staff.
- Marketing: Collaborate with the marketing department to develop and implement effective marketing strategies, maximizing local marketing effectiveness.
- Cost Efficiency: Identify opportunities to drive cost efficiencies, improving profitability and reducing waste.
- Dispensing: Dispense spectacles to prescriptions, ensuring patients receive accurate and timely care.
- Regulatory Compliance: Ensure the sale and supply of spectacles and contact lenses comply with regulatory requirements, particularly for children under 16 and those with visual impairments.
- Management Experience: Proven management experience, with a track record of developing and supporting staff.
- Customer Service: Strong background in customer service, with a focus on delivering exceptional patient care.
- Business Performance: Experience driving business performance, including sales, customer satisfaction, and cost efficiencies.
- Leadership: Strong leadership skills, with the ability to motivate and engage staff at all levels.
- Communication: Excellent verbal and written communication skills, with the ability to act with tact and discretion.
- Flexibility: Ability to be flexible with working hours and provide cover to other practices as needed.
- Professionalism: Well-presented and professional, with a strong attention to detail.
Full-time, permanent position
Salary£25,000.00-£27,000.00 per year
Additional Benefits- Bonus scheme
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
