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Receptionist/Office Administrator

2 months ago

Richmond, Greater London, United Kingdom Quakers Lane Surgery Full time

About Quakers Lane Surgery

We are a successful medical practice with a list size of around 6,500 patients. We have 4 partners and 1 salaried doctor. We are a dispensing practice that works on SystmOne.

Job Summary

An exciting opportunity has arisen for a Receptionist to join our team at Quakers Lane Surgery. The successful candidate will ensure an effective and efficient reception service is provided to patients and visitors to the practice, both face to face and over the telephone.

Main Responsibilities

  • To meet and greet patients, members of the public, and visitors to the practice in a friendly and courteous manner.
  • To direct patients to the appropriate professional, known as signposting.
  • To answer general enquiries, explain surgery procedures, make new and follow-up appointments, and receive requests for repeat prescriptions and signposting patients.
  • To receive and record requests for home visits.
  • To complete surgery lists and extract patient notes when required.
  • To file and scan medical notes, letters, test results, and other correspondence.
  • To register new patients on the computer system.
  • To open and distribute post.
  • To ensure that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters.
  • To assist in the closing and securing of the building at the end of the working day.
  • To comply with all in-house and statutory Health & Safety procedures.
  • To attend training courses in-house and externally to develop expertise and further knowledge.
  • To attend Practice Meetings.
  • To perform any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist.
  • To work as a team to ensure your own and your colleagues' holidays are covered between yourselves in a fair and organized manner.

Person Specification

  • Experience
    • Essential
      • Experience in a reception or administrative role.
      • Experience working on SystmOne.
  • Qualifications
    • Essential
      • Good interpersonal and communication skills.
      • Good IT skills.
  • Desirable
    • Experience of working in a GP practice.