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Academic Progress Officer

2 months ago

Leeds, Leeds, United Kingdom Elizabeth School of London Full time
Job Description

Company Overview

Elizabeth School of London is a leading higher education provider offering a range of sector-relevant courses across multiple campuses.

Job Summary

We are seeking an experienced Attendance and Intervention Officer to join our Student Support Department. The successful candidate will be responsible for providing attendance and intervention support to students, working closely with stakeholders to coordinate registry support functions and enhance the student journey.

Main Responsibilities

  • Evaluate Student Performance
    • Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
  • Monitor Student Progression
    • Monitor, coordinate, and assess student progression and retention rates.
  • Support Student Progress
    • Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
  • Provide Student Guidance
    • Provide support and guidance to students on course selection and academic progression.
  • Collaborate with Partner Universities
    • Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
  • Address Student Requirements
    • Proactively address the requirements of both students and educational institutions.
  • Provide Exceptional Customer Service
    • Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
  • Generate Reports
    • Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
  • Enhance Team Skills
    • Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
  • Offer Expertise
    • Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
  • Plan Events
    • Plan and conduct events and workshops as part of the Attendance role.
  • Demonstrate Experience
    • Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
  • Develop Assessment Strategies
    • Assist in developing new assessment strategies, that can improve student engagement and retention.

Requirements

Essential Qualifications

  • Bachelor's degree from a recognised university

Desirable Qualifications

  • Customer Service Qualification

Experience and Knowledge

  • Knowledge in Customer Service Standards
  • Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
  • Highly developed oral and written communication skills
  • Ability to work on own initiative, demonstrating a positive approach to problem solving.
  • Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.

Benefits

  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)