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R&D Solutions Knowledge Manager F/M/X
2 months ago
Job Purpose
Mars, Incorporated and its Affiliates' R&D Solutions team is seeking a highly skilled Knowledge Management professional to drive the implementation of a comprehensive Knowledge Management strategy. This role will be responsible for creating and maintaining processes and guidelines to govern content quality, including structure, style, tone of voice, metadata, and search optimization across various platforms.
The ideal candidate will have a strong background in Knowledge Management, with experience in content management, content migration, end-user portal management, and information architecture. They will be responsible for monitoring R&D Solutions Knowledge Management performance across all personas and prioritized user journeys, adjusting as required.
Key Responsibilities
- Develop and implement a Knowledge Management masterplan aligned with the company's strategic objectives.
- Design and maintain a holistic Knowledge Management approach, including Process, Governance & Organization, Tools & Systems, and Talent & Capabilities.
- Create and maintain processes and guidelines to govern content quality, including structure, style, tone of voice, metadata, and search optimization.
- Contribute to a robust Knowledge Experience, develop a measurement plan, and resulting Knowledge Management roadmap based on the masterplan.
- Monitor key end-to-end performance indicators that demonstrate the strategic value of Knowledge Management and the Associate Knowledge Experience.
- Apply up-to-date knowledge of Knowledge Management industry trends and market developments.
- Drive new capabilities in Knowledge Management, such as Knowledge Lifecycle Management.
- Support adoption and satisfaction of diverse, global user community via multiple support channels, including user forums and training documentation.
- Adhere to and govern strict standards with regards to data privacy and confidential company information.
- Deliver relevant capability-building and support for content owners across the organization.
