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Counter Operations Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Hi-Rise Bread Company Full time

Job Summary:

We are seeking a highly skilled Counter Operations Manager to oversee the front-of-house operations of Hi-Rise Bread Co. and Hi-Rise Sweets. The successful candidate will be responsible for supervising a team of Shift Leads and counter employees, ensuring exceptional customer service and operational efficiency.

Key Responsibilities:

  • Operational Oversight: Set and maintain operational and customer service standards for front-of-house staff at both locations, ensuring seamless execution of daily tasks.
  • Hands-on Support: Provide direct support for front-of-house operations, including training and development of staff members.
  • Inventory Management: Manage inventory levels and POS systems to optimize sales and minimize waste.
  • Team Management: Recruit, train, and create schedules for front-of-house staff while adhering to budgetary constraints.
  • Social Media Strategy: Develop and implement a social media strategy to engage with customers and promote Hi-Rise products.

Requirements:

  • Experience: Minimum 1 year of supervisory experience in a café or bakery setting with barista training.
  • Passion for Food: Passion for food and eagerness to learn about Hi-Rise products and processes.
  • Leadership Skills: Ability to thrive in a fast-paced environment, lead by example, and delegate effectively.
  • Flexibility: Flexibility to work varied shifts including mornings, evenings, weekends, and holidays.
  • Commitment: Commitment to at least one year of employment.

Benefits:

  • Salary Range: $50,000-$60,000 DOE.
  • Employee Benefits: Subsidized health insurance, shift meals/beverages, and discounts.