Customer Service Manager

4 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time
Job Title: Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our team in Maidenhead. As a key member of our Supply Chain team, you will be responsible for ensuring our customers receive industry-leading service and support.

The successful candidate will have a strong background in Supply Chain and Order Management, with experience in managing customer complaints and resolving issues. You will also have excellent communication and project management skills, with the ability to work collaboratively with cross-functional teams.

  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Manage customer complaints and resolve issues in a timely and professional manner
  • Collaborate with cross-functional teams to improve supply chain efficiency and reduce costs
  • Provide input to Supply Chain Quarterly Reviews and Management Team meetings
  • Deploy customer service procedures and policies to ensure consistency and quality

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Requirements:
  • Demonstrable relevant experience in Supply Chain and/or Order Management
  • Knowledge of and experience in Order to Cash processes
  • Understanding of EDI systems
  • Good data analysis and reporting skills
  • High level Customer Focus and excellent Customer Service skills
  • Project Management skills and experience
  • Ability to set a strategic vision and 'take others with you'
  • FMCG supply chain exposure or experience
Additional Information:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people with disabilities.

Please note that we do not accept applications from recruitment agencies. We are an equal opportunities employer and welcome applications from all qualified candidates.



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