Academic Quality Assurance Specialist

1 day ago

Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time
Job Title: Academic Quality Assurance Manager

Join our team as an Academic Quality Assurance Manager and play a crucial role in ensuring the highest standards of quality assurance throughout our Speciality Division.

About the Role:

The Academic Quality Assurance Manager will be responsible for developing, managing, delivering, monitoring, and reporting on Quality Assurance processes to ensure they are current, accurate, and in line with FCA Regulations and our procedural standards.

This role sits within our 1st Line of Defence and will contribute to driving improved customer outcomes.

Key Responsibilities:
  1. Undertake quality monitoring reviews throughout the Speciality division, reporting findings to all stakeholders.
  2. Identify themes and learning outcomes from quality monitoring reviews and assist business areas by providing root cause analysis and training to staff.
  3. In conjunction with the wider Operations team, ensure that any Compliance audit findings are implemented by business areas and central monitoring systems are updated.
  4. Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements, including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's, etc.
  5. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements.
  6. Participate in Project Activity, such as training and process drafting, where required within the wider operations team.
Requirements:

We are looking for a highly skilled and experienced Academic Quality Assurance Manager who possesses:

  • Well-developed report writing, verbal and written communication, and presentation skills.
  • Familiarity and competency using MS Office (Word, Excel, Outlook).
  • Strong organisational and time management skills.
  • Strong stakeholder management.
  • Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player.
  • A good academic record.
  • Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services.
  • Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial.
What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive holiday allowance with the annual option to buy additional days.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • A flexible benefits package which allows you to add additional benefits to your overall package.
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
  • Referral schemes.
  • Discounted rates on PIB products.
Why Join Us?

At PIB Insurance Brokers, we offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.

We also offer a wide range of discounts including a kids pass – giving you discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.

Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.

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