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Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Quality Assurance Administrator to join our team at Greenbean. As a Quality Assurance Administrator, you will play a critical role in ensuring that our company's quality assurance services are compliant and of the highest standard.
Key Responsibilities- Conduct regular reviews of customer interactions and complaint handling with the Client Relations Team and wider department.
- Provide written and verbal feedback to the client relations team manager and individuals.
- Reinforce positive feedback and detailed feedback summaries, highlighting areas for improvement.
- Identify patterns leading to poor outcomes and suggest action plans to prevent reoccurrence.
- Prepare and maintain robust review records, providing regular management information to the Client Relations Team and wider business.
- Represent the company's brand values in your role.
- Collaborate with colleagues to ensure deadlines are met.
- A track record of delivering high-quality work in your current role.
- Strong written and verbal communication skills, with the ability to provide positive feedback.
- Excellent attention to detail and analytical skills.
- Collaboration skills, working closely with colleagues.
- A desire to continuously improve and strive for excellence.
- A commitment to providing excellent customer outcomes.
As a Quality Assurance Administrator at Greenbean, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality services. We offer a competitive salary, annual reviews, and a range of benefits, including a pension scheme, annual performance-linked bonus, and life assurance.
We are committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth. If you are a motivated and detail-oriented individual who is passionate about quality assurance, we encourage you to apply for this exciting opportunity.
