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Salesforce Solutions Analyst

2 months ago

WestonsuperMare, North Somerset, United Kingdom AFL Full time

Job Details

Overview

We are looking for a Salesforce Solutions Analyst who will report directly to the Commercial Solutions Manager. This role will require in-office presence three days a week, with the option to work remotely for two days.

The Salesforce Solutions Analyst will collaborate closely with the Commercial Manager, Business Analysts, Systems Analysts, Developers, Business Users, and Customers. This position is vital for documenting and comprehending current business processes, implementing enhancements, and deploying Salesforce-based solutions. The ideal candidate must be adept at facilitating business process review sessions with stakeholders, documenting processes, and constructing business requirements. Exceptional communication skills and the ability to foster effective relationships with internal stakeholders are essential. A results-oriented mindset, tenacity, and problem-solving skills are crucial for success in this role. The candidate should have experience in researching, understanding, and applying knowledge of Salesforce Applications to meet business needs within a global organization.

Key Responsibilities: Discovery Sessions & Business Process Documentation

Facilitation of Discovery Sessions

Analyze, evaluate, and document business processes utilizing Visio and lean methodologies. Leverage best practices and functional expertise within the scope of Commercial Applications to drive organizational change through business process redesign. Demonstrate strong process orientation with proven experience in business and technical requirements analysis, as well as business process modeling/mapping. Validate and document business needs, differentiate between needs and wants, and identify gaps between business requirements and standard Salesforce functionalities. Document software application requirements using the Agile Framework of user stories with acceptance criteria in our agile tool.

Key Responsibilities: Solution Design

Project Management – The Salesforce Solutions Analyst will oversee the execution of projects related to new Salesforce deployments for designated business units. Project management will encompass the following activities:

Story grooming, estimation, prioritization, and sprint planning with the commercial team. Develop project schedules, assign tasks, and ensure project oversight. Manage sprints to complete user stories linked to projects. Communicate project status and key milestones to relevant stakeholders. Collaborate with management and team members to ensure projects remain on schedule and negotiate adjustments to resources and priorities.

Key Responsibilities: Testing and Training

Create, document, and execute comprehensive test plans to evaluate the integrity and accuracy of business processes, module functionalities, setups, modifications, enhancements/customizations, and patches. Develop training content and materials, including video walkthroughs, step-by-step instruction guides, and training presentations. Facilitate training sessions for new and existing Salesforce users, both in-person and via conferencing technology.

Additional Responsibilities

Document recurring issues and propose solutions for resolution. Maintain business process documentation in both flowchart and narrative formats as necessary to support compliance. Assist in establishing team priorities based on business significance, financial impact, and operational influence. Perform other duties as assigned.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

Bachelor's degree or higher in Computer Science.

Experience

Required

1 year: Experience with Salesforce technology.

1-2 years: Experience as a business analyst.

Preferred

1 year: Planning skills including project coordination and management, planning and scheduling, time management, and the ability to manage multiple deadlines.

Licenses & Certifications