Retail Allocation Specialist

4 weeks ago

Malmesbury, Wiltshire, United Kingdom HH Global Full time

About the Role

As a key member of the HH Global team, you will play a crucial role in managing and delivering campaign allocations and data services to our clients efficiently, accurately, and on time. You will be responsible for creating and delivering retail campaign allocations, store data management, and analytical support.

Key Responsibilities

  • Provide technical input and support the allocation creation process
  • Interpret client requirements and apply to the allocation process
  • Provide solutions and innovation where possible
  • Produce accurate allocations and supporting documentation for internal and external clients
  • Maintain store level data via our proprietary software solution
  • Deliver a high level of customer service
  • Monitor projects to ensure they are delivered to specification and on time
  • Ensure data integrity, consistency, and accuracy
  • Maintain a full understanding of HH Global's services and work closely with the internal departments to provide best-in-class processes and solutions
  • Own processes and procedures to ensure data integrity and governance
  • Used to working as a team but also as sole owner of projects to deliver contractual requirements, prepare presentations, analysis, and reporting
  • Deliver services to meet and exceed contracted SLAs
  • Manage and monitor objectives to meet key business drivers
  • Ensure compliance with Regulatory and Company policies
  • Measure customer satisfaction and take appropriate action

Requirements

  • Experience in working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
  • Excellent communication skills and able to effectively manage/lead projects with internal and external stakeholders
  • Previous experience working in retail/data solutions/store allocations or understanding of this
  • Good knowledge and understanding of retail processes and store allocations
  • Able to manage and communicate with key stakeholders to successfully deliver and exceed their expectations
  • Database competency with a strong analytical understanding
  • Experienced and confident with data processing
  • Strong time management and prioritizing skills
  • Able to work under pressure and to tight deadlines, with a good sense of humor
  • Professional, courteous, and calm under pressure
  • Has a project management and logical mind-set with the ability to manage multiple projects simultaneously
  • Process driven, with an eye for continuous improvement
  • Ability to understand analysis, insights, and provide recommendations
  • Knowledge of Microsoft 365 and specifically Microsoft Excel
  • Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
  • Experience in retail fixtures/displays/POS/store development is preferred but not essential

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