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Field Service Specialist

2 months ago

Birmingham, Birmingham, United Kingdom ENVEA Global Full time
Job Summary

ENVEA Global is seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for providing product support, service, and repair of our equipment across customer sites in the UK.

Key Responsibilities:
  • Provide service and support to allocated customer sites, including documentation and paperwork using company software.
  • Travel to customer sites to repair, commission, calibrate, and service ENVEA products.
  • Offer advice to customers on product configuration and on-site problem diagnosis.
  • Provide customers with information on products and services, calibration services, and training.
  • Carry out functionality and system training at customer sites and ENVEA premises.
  • Ensure accurate data entry into customer databases and timely completion of Service Reports.
  • Offer feedback on equipment issues and ideas for future product development.
  • Communicate with sales teams to promote future business opportunities.
  • Collaborate with engineering teams to incorporate lessons learned from field problems into future product iterations.
Requirements:
  • Degree, HND, or equivalent in Electrical and Mechanical Engineering.
  • Experience with instrumentation in an industrial environment.
  • Customer service and problem-solving experience.
  • Electronics experience, ideally with an instrumentation background.
  • Field service experience and knowledge of gas analyzers/particulate emission monitors are distinct advantages.
  • Proficiency in IT for equipment testing and report writing.
  • Use of standard test equipment.
  • Ability to travel extensively, with occasional overnight stays and international travel opportunities.