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Debit Control Assistant

2 months ago

Swindon, Swindon, United Kingdom Swindon Borough Council Full time
About the Role

We are seeking a highly organized and accurate Debit Control Assistant to join our Housing Management team at Swindon Borough Council. As a key member of our team, you will be responsible for updating our housing management system with accurate and up-to-date data, ensuring that our records are accurate and reliable.

Key Responsibilities
  • Update the housing management system with accurate and up-to-date data, including rent accounts, tenant charges, refunds, and universal credit.
  • Complete all tenancy amendments, ensuring that all processes and procedures have been followed with accuracy.
  • Liaise with staff at all levels, including senior officers, tenants, and other agencies, as required.
  • Work independently and as part of a team to achieve our goals and objectives.
  • Be IT literate and able to work with existing and future IT systems.
Requirements
  • Be well-organized, thorough, and accurate in your work.
  • Have excellent communication and interpersonal skills, with the ability to engage with all members of the wider Housing team and external customers.
  • Be able to work in an office environment when needed.
  • Be fluent in the English language and able to travel throughout the Borough.
What We Offer

As an employee of Swindon Borough Council, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation while recognizing the need to support ongoing personal development and a flexible work-life balance.

We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we would love to hear from you.