Debit Control Specialist
4 weeks ago
At Swindon Borough Council, we strive to create a thriving community. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all about delivering better public services, processes, and a better quality of life for everyone.
This role offers a chance to work in a dynamic Housing environment, supporting colleagues to deliver the Housing Management function to over 10,000 customers. Ensuring that our data and payments on the housing management system are accurate and up to date is crucial. This position is hybrid working, requiring flexibility to work from home and on site on a regular basis.
Your key responsibilities will be updating the Housing management system with accurate and up-to-date data in respect of rent accounts, tenant charges, refunds, universal credit, and other rents maintenance functions as required. You will also be responsible for completing all tenancy amendments, ensuring all processes and procedures have been followed with accuracy. You will liaise with staff at all levels, including Senior Officers, tenants, and other agencies, when required.
To succeed in this role, you must:
- Be well-organised, thorough, and accurate
- Be able to work independently but also as part of a team
- Be able to work within an office environment when needed
- Be prepared to demonstrate good interpersonal skills and engage with all members of the wider Housing team and external customers
- Be IT-literate and prepared to work with existing and future IT systems
You must be fluent in the English language and able to travel throughout the Borough.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation while recognising the need to support ongoing personal development and a flexible work-life balance.
Swindon Borough Council is committed to achieving its vision of a prosperous, revitalised Swindon. We need talented individuals like you to share your knowledge, influence decisions, and drive real, positive change. With your contributions, we'll achieve our vision together.
We welcome applications from a diverse range of communities, and in particular, disabled people and people from ethnic minorities. Read our equality and diversity policy for more information.
To apply, please visit our website and complete our online application process. Clicking the 'Apply' button on this job website is not an application; you must register on our website to be considered for the role.
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