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Senior Client Services Engineer
2 months ago
The Senior Client Services Engineer will provide technical support and engineering services to OSI Maritime Systems' clients worldwide. This role requires a strong technical background and excellent communication skills to work with clients and internal teams.
Main Responsibilities- Provide technical support and engineering services to clients, including installation, commissioning, and troubleshooting of OSI's navigational system products.
- Collaborate with internal teams to design, develop, and implement system test environments in support of product development and project requirements.
- Assist in the development and delivery of technical training to customers on system installation, maintenance, and problem diagnosis.
- Support the Training team in creating and editing as-built drawings and documentation.
- Use software and firmware tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
- Assess and recommend updates to software and firmware tools to enhance OSI's service capability.
- Ensure awareness of and compliance to all applicable employment, environmental, health, and safety legislation.
- Perform additional project-associated tasks as required and determined by the Service Supervisor and Supportability Manager.
Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
Experience: Minimum of 7 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
Skills: Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset. Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking, and communication skills; detail-oriented; ability to work independently as well as part of a team. A working understanding of communication and data transfer standards is essential. Previous experience and willingness to train other internal and customer technicians is an asset.
Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.
