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Help Desk Engineer

2 months ago

Liverpool, Liverpool, United Kingdom RedRock Resourcing Full time
Job Overview

RedRock Resourcing is seeking a skilled Junior Support Engineer to join its growing team in the Cheshire & Merseyside region. As a key member of our operations, you will serve as the primary point of contact for patients and users, providing exceptional support and technical expertise.

Key Responsibilities:

  • Deliver first- and second-line technical support for Android and iOS devices
  • Utilize excellent interpersonal skills to provide top-notch customer service and resolve issues efficiently
  • Install, maintain, and upgrade software and hardware, ensuring seamless system performance
  • Collaborate with cross-functional teams to drive ongoing development and improvement
  • Hold a valid UK driver's license

Requirements:

  • Proven experience in support roles, with a focus on Android and iOS
  • Excellent communication and problem-solving skills
  • 1st/2nd Line support experience (desirable)
  • Knowledge of software and hardware maintenance, as well as upgrades and development

About RedRock Resourcing:

We are a leading UK supplier of integrated healthcare solutions, dedicated to delivering exceptional service and support to our clients. As a Junior Support Engineer, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.