Field Service Technician

4 weeks ago

Islington, Greater London, United Kingdom Grundfos Pumps Ltd Full time
Job Title: Field Service Engineer

We are seeking a highly skilled and customer-focused Field Service Engineer to join our team at Grundfos Pumps Ltd.

About the Role:

As a Field Service Engineer, you will be responsible for the execution, repair, and maintenance of our pumps for our customers. You will work independently or in a team to address customer requests in an efficient and professional manner.

Key Responsibilities:
  • Disassemble, inspect, troubleshoot, repair, and replace parts, and reassemble pumps and pump systems.
  • Advise customers on shortcomings in the total system and provide solutions to prevent problems.
  • Identify and provide solutions for service and warranty matters, including special consultation with technical support.
  • Prepare clear and complete service reports and ensure timely submission.
  • Register product quality issues in our systems.
  • Assist in project execution, including installation support and commissioning.
  • Execute agreed maintenance services and SLAs for service agreements.
Requirements:

We are looking for a candidate with a strong knowledge of electrical and mechanical engineering, as well as a customer-driven mindset. You should have a good understanding of pumps and be focused on quality and accuracy in your work.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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