Senior Manager, Consulting Services

4 days ago

London, Greater London, United Kingdom Workday B.V. Full time

About the Role

Key Responsibilities:

  • Lead a diverse team of consultants in delivering Workday solutions to clients, focusing on recruitment, development, and retention.
  • Foster a collaborative and innovative work environment that drives team performance and customer satisfaction.
  • Develop and maintain effective onboarding, performance management, and career development processes for consultants.
  • Collaborate with Resource Managers and Sales teams to ensure proper staffing and skill development for Workday engagements.
  • Drive team and individual performance to achieve high customer satisfaction levels.
  • Ensure consultants adhere to Workday's Implementation methodology and procedures.
  • Administer consultant incentive compensation plans.
  • Contribute to the organization's strategic direction through leadership and participation in internal initiatives.
  • Conduct discovery activities to understand customer requirements, timelines, and scopes for accurate project estimation.
  • Deliver a range of services to assist customers in achieving self-sufficiency, including Feature Adoption Workshops, Functional Reviews, Health Checks, and Expert Assist.

About You

Basic Qualifications

  • 3+ years of consulting experience in change management or management consulting.
  • 10+ years of software consulting experience on large, enterprise projects.
  • 4+ years as a people manager and/or relevant experience leading an implementation team.
  • Workday certification in one or more product areas required.

Other Qualifications

  • Strong organizational and project management skills.
  • 2+ years as a people manager preferred.
  • Ability to influence and interact with senior executives, both internally and externally.
  • Leading and influencing large design meetings towards effective and collaborative outcomes.
  • Collaboration with other organizations within Workday.

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