Customer Service Representative
6 days ago
Job Summary:
We are seeking a highly motivated and organized Customer Service Representative to join our team at Interaction Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and candidates.
Key Responsibilities:
- Liaise with clients and candidates to understand their needs and provide tailored solutions.
- Manage and respond to customer inquiries in a timely and professional manner.
- Collaborate with internal teams to ensure seamless communication and service delivery.
- Monitor and maintain accurate records of customer interactions and feedback.
- Identify and escalate any issues or concerns to ensure prompt resolution.
Requirements:
- Proven experience in customer-facing roles, preferably in a recruitment or administrative setting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and candidates.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office packages, including Word, Excel, and Outlook.
- Able to work in a fast-paced environment and adapt to changing priorities.
Working Hours:
Full-time, permanent position with flexible hours between 7:30am and 6:00pm, Monday to Friday (40 hours per week).
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