Field Operations Manager

3 weeks ago


Liverpool, Liverpool, United Kingdom Serco Full time

Job Summary

As a Field Operations Manager at Serco, you will play a crucial role in driving compliance within our Asylum Accommodation and Support Services Contract (AASC). You will be responsible for managing a team of Maintenance Operatives and Housing Officers to provide high-quality property maintenance services and service user support services.

Key Responsibilities

  • Ensure compliance with the AASC contract, company policies, processes, and procedures for designated areas of responsibility.
  • Manage a portfolio of properties to ensure they are safe, habitable, and meet contract standards.
  • Provide service user dispersal, relocation, ongoing support services, and discontinuation activities within designated portfolios.

Requirements

  • Proven people management skills and ability to analyze data and produce accurate, timely reports.
  • Background in managing multi-skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines, and within set budgets.

What We Offer

  • Pension - up to 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the Immigration sector
  • A company passionate about diversity and inclusion
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • A safe and supportive culture


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