Field Operations Manager
3 weeks ago
Job Summary
As a Field Operations Manager at Serco, you will play a crucial role in driving compliance within our Asylum Accommodation and Support Services Contract (AASC). You will be responsible for managing a team of Maintenance Operatives and Housing Officers to provide high-quality property maintenance services and service user support services.
Key Responsibilities
- Ensure compliance with the AASC contract, company policies, processes, and procedures for designated areas of responsibility.
- Manage a portfolio of properties to ensure they are safe, habitable, and meet contract standards.
- Provide service user dispersal, relocation, ongoing support services, and discontinuation activities within designated portfolios.
Requirements
- Proven people management skills and ability to analyze data and produce accurate, timely reports.
- Background in managing multi-skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines, and within set budgets.
What We Offer
- Pension - up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the Immigration sector
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
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