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Duty Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom The Gainsborough Bath Spa Full time
Lead by Example in Delivering Excellence in Guest Service

The Gainsborough Bath Spa is a 5-star hotel located in the heart of the World Heritage Site, offering a unique culture where guests enjoy a relaxed experience.

We are seeking a Hotel Duty Manager to lead our front office team and deliver exceptional guest service. As a leader, you will work closely with the receptionists to ensure seamless operations and provide a warm welcome to our guests.

Key Responsibilities:

  • Lead by example in delivering excellence in guest service
  • Work closely with the front office team to ensure seamless operations
  • Provide a warm welcome to our guests and ensure their needs are met
  • Develop and implement strategies to improve guest satisfaction
  • Collaborate with other departments to ensure a smooth guest experience

Requirements:

  • Hotel reception experience
  • Proficient in Opera
  • Excellent communication and leadership skills
  • Strong organisational skills
  • Ability to work in a fast-paced environment

We offer a range of benefits, including:

  1. 28 days' holiday rising to 33 with length of service
  2. Recognition of positive contributions aligned with our company values
  3. Investment into your career with our Hospitality Apprentice programmes
  4. Investment into your learning and development with the Digital Learning and courses
  5. Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
  6. Interactive health and wellbeing platform
  7. Health Care cash plan benefits package
  8. Contributing to your future with the Pension scheme
  9. Complimentary passes to use the Thermae Bath Spa
  10. £500 referral fee if you recommend someone to work for us

The Gainsborough Bath Spa is part of YTL Hotels, a UK-based hotel group with six properties across the country. We are committed to delivering exceptional service and creating memorable experiences for our guests.