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Customer Success Associate
4 weeks ago
We are seeking a highly motivated and organized Customer Success Associate to join our team. As a key member of our Customer Success team, you will play a vital role in ensuring our customers receive exceptional support and service.
Key Responsibilities:- Provide continuous support to customers, building strong relationships and connections.
- Work closely with Customer Success Managers to ensure effective onboarding and support.
- Provide administrative and project support, including database management and accuracy.
- Collaborate with the Product team to gather feedback and insights from customers.
- Identify sales leads and pass them onto the Sales team.
- Recent graduate or experience in a Housing Association or Local Authority organization.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
This is a fantastic opportunity to join a collaborative and innovative organization where you will have the chance to progress your career and make a real impact. Based in Manchester, you must be a commutable distance from our offices for 2-3 days a week.
