Health and Protection Consultant

6 days ago

Chichester, West Sussex, United Kingdom GB035 Mercer (UK) Limited Full time
About the Role

We are seeking a highly skilled and experienced Health and Protection Consultant to join our team at GB035 Mercer (UK) Limited. As a key member of our team, you will be responsible for developing and maintaining a portfolio of Healthcare and Protection clients, providing quality consulting advice and ongoing service.

Key Responsibilities
  • Develop and maintain a portfolio of Healthcare and Protection clients, providing quality consulting advice and ongoing service.
  • Ensure that revenue from this portfolio is profitable and expand business lines and service delivery where appropriate.
  • Manage and develop strong client relationships and win new business.
  • Work proactively with internal teams to deliver client expectations in line with agreed client account plans.
  • Identify business opportunities from client portfolio and your own network.
  • Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA.
  • Participate in appropriate internal forums.
  • Maintain required industry and technical knowledge.
  • Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards.
  • Compliance with Mercer and MMB systems.
  • Manage client projects to successful conclusion.
  • Compliance with sales process and tools.
  • Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team.
  • Retain and develop profitable client portfolio to include new clients/service lines.
  • Build relationships with key decision makers.
  • Win new mandates.
  • Take overall responsibility for the delivery to the client of the agreed services.
  • Consult with client to agree and document needs and objectives and ensure delivery of these objectives.
  • Hold periodic review meetings with client.
  • Client action planning in conjunction with client team.
  • Manage insurer meetings with clients.
  • Ensure all clients have compliant engagement documentation, in line with agreed process.
  • Agree and monitor client fee and service specifications to ensure continued profitability.
  • Own personal and client financial targets.
  • Maintain technical knowledge to the required standard.
  • Work with client team to deliver a profitable seamless service.
Requirements
  • Financial and Commercial acumen (including fee negotiation skills).
  • Related business experience.
  • Achievement orientated.
  • Consulting and relationship management skills.
  • Technical, product and process knowledge.
  • In-depth Healthcare and Group Risk knowledge is essential.
  • Inter-personal, communication and time management skills.
  • Working knowledge of Microsoft Office.
What We Offer
  • Excellent communication skills, both written and verbal.
  • Attention to detail and strong organisational skills.
  • Self-driven and motivated.
  • A desire to provide exceptional customer service.

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