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Customer Service Manager
2 months ago
Our client, a leading manufacturer in the flexographic industry, is seeking a highly skilled Customer Service Manager to join their team in Foston, Derby. This is a fantastic opportunity to work in a fast-paced environment and contribute to the company's success.
Key Responsibilities:- Manage the customer service team, ensuring excellent customer experience and resolving any issues that may arise.
- Develop and implement effective customer service strategies to drive business growth and improve customer satisfaction.
- Collaborate with sales and production teams to ensure seamless communication and efficient order processing.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
- Provide training and coaching to team members to enhance their skills and knowledge.
- Maintain accurate records and reports to track customer interactions and service levels.
- Proven experience in customer service management, preferably in the flexographic industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office, particularly Word and Excel.
We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer service. If you have a background in customer service or a related field and are looking for a new challenge, please apply for this exciting opportunity.
