Customer Service Representative
21 hours ago
Key Client Administrator - Temporary to Permanent
Northampton
£25, £11.44 whilst temporary
Full-time (10am-7pm until December then 8am - 5pm)
We are seeking a skilled Logistics Administrator to join our team at a Global Logistics business in Northampton. This is an excellent opportunity to work in a vibrant and friendly environment, providing high-level support and administrative duties for one of our key clients.
The successful candidate will be responsible for maintaining professional relationships and offering a first-class service in all aspects of logistics. This includes delivering a professional service to key clients, managing all logistics-related tasks, and serving as the primary contact for client service issues.
Duties
- Deliver a professional service to key clients, managing all logistics-related tasks.
- Serve as the primary contact for client service issues.
- Stay informed on industry and environmental compliance standards.
- Build and maintain relationships with clients through first-line support via email and telephone.
- Perform administrative duties efficiently and as needed.
- Adhere to company procedures and guidelines.
- Provide coverage for colleagues during absences to ensure seamless service.
- Handle additional ad-hoc duties as assigned.
- Be flexible with weekend shifts as part of the rota.
The Ideal Candidate
- Proven experience in customer service or account management roles.
- Confident problem-solver with the ability to take initiative and resolve issues.
- Strong decision-making skills.
- Ability to take ownership of tasks and follow through to resolution.
- Excellent attention to detail.
- Empathetic and client-focused approach.
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