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Client Relationship Manager

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Full time

Join NEC Software Solutions as a Client Services Manager

The role of the Client Services Manager (CSM) is pivotal in overseeing and executing services tailored to designated client accounts, while ensuring adherence to established Service Level Agreements. The CSM serves as the primary liaison for service escalations and enhancements, collaborating closely with internal departments to fulfill client requirements. This position demands substantial experience in the IT sector and a comprehensive understanding of diverse industries.

Core Responsibilities:

  • Oversee service delivery in alignment with Key Performance Indicators
  • Foster robust client relationships
  • Guarantee data security and regulatory compliance
  • Coordinate maintenance operations and modifications
  • Generate Service Performance Reports
  • Conduct Customer Service Reviews
  • Identify potential revenue streams
  • Assess risks and mitigate liabilities

Required Qualifications:

Essential Skills:

  • Expertise in client relationship management
  • Understanding of ITIL frameworks
  • Exceptional communication and analytical abilities
  • Experience in outsourcing environments
  • Capacity to influence and make informed decisions
  • Knowledge of the public sector

Employee Benefits:

  • Comprehensive Private Medical Coverage
  • Life Assurance Benefits
  • Group Pension Scheme
  • Flexible Benefits Package
  • Access to LinkedIn Learning Resources

At NEC Software Solutions, we offer a competitive benefits package and seek a committed and proactive individual to join our team as a Client Services Manager. If you are dedicated to delivering exceptional services and cultivating strong client relationships, we encourage you to consider this opportunity.