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Customer Underwriting Specialist
2 months ago
We are seeking a skilled and compassionate Customer Underwriting Advisor to join our team at Bupa. As a key member of our contact centre, you will play a vital role in delivering exceptional customer service and ensuring that our members receive the best possible health insurance experience.
Key Responsibilities- Assess medical reports and liaise with healthcare professionals to establish eligibility for health insurance coverage.
- Review and process new business applications, maintenance of existing membership, and special condition-related enquiries in a timely and efficient manner.
- Communicate with members to gather relevant medical information and provide clear and concise decisions on their health insurance claims.
- Work collaboratively with internal teams to ensure seamless customer service and effective claims processing.
- Previous experience in a busy contact centre environment with strong customer focus skills.
- Excellent communication and interpersonal skills, with the ability to communicate sensitive medical information with tact and diplomacy.
- Good attention to detail and analytical skills, with the ability to identify and resolve complex issues.
- Proficient keyboard skills and ability to navigate PC systems.
- Excellent organisational skills, with the ability to manage time effectively and prioritise tasks.
As a valued member of our team, you will receive a competitive salary, excellent benefits package, and opportunities for professional development and growth. Our benefits include:
- Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement.
- Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.
- Wagestream - Have early access up to 40% of your earned wages within minutes.
- Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%.
- Parental Leave - We have schemes for adoption, birth parents and co parents.
- Extensive L&D program including internal development and access to apprenticeships.
- Free health assessments every 2 years to support both body and mind.
- Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
- Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
