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Business and MI Support Coordinator

2 months ago

Tunbridge Wells, Kent, United Kingdom Howden Full time
About DUAL

DUAL is a specialist underwriting group and the market of choice for insurance intermediaries worldwide. Founded in 1998, we have built a reputation for excellence and have become one of the world's largest international underwriting agencies, with a global presence and a commitment to innovation.

Job Purpose

The Business and MI Support Administrator will play a key role in ensuring the smooth operation of our internal and contracted systems, providing support to the Business Operations team and assisting the Project Manager on specific tasks.

Key Responsibilities
  • Provide technical support to users on internal and external systems, including setting up new users, Motor Insurance Database queries, and IT requests.
  • Manage emails in shared mailboxes, resolving queries independently and/or forwarding to the correct team for review.
  • Assist with managing business deadlines by sending reminders to teams, internal and external.
  • Send regular and ad hoc reports for management, other areas of the business, and external business partners.
  • Ensure business records and agreements are stored and kept up to date.
  • Take minutes for meetings, noting actions, and ensuring all action owners are aware of their responsibilities.
  • Communicate monthly rate review changes internally, to staff, and externally, to brokers and software houses.
  • Contribute to ongoing and future system and product developments.
  • Create and maintain records of system procedures.
  • Assist the Operations Team in identifying issues to be managed, including monitoring of exceptions reports.
Requirements
  • 1-2 years' experience in a relevant role.
  • Enthusiasm for a support-based administrative role with opportunities for progression.
  • Confidence using Microsoft Excel.
  • Excellent organisational skills.
  • Good written and verbal communication skills.
  • Enjoy responsibility and learning new skills.
  • Ability to work independently and professionally.
  • Attention to detail.
  • Good time management skills and ability to prioritise work based on business need.
What We Offer

A career that you define, with opportunities for growth and development. At DUAL, we value diversity and are looking for individuals who share our values:

  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference at work and beyond.

We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. If you're excited about this role but have some doubts, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.